Saturday, November 30, 2013
Rosauers Supermarkets are advising customers to use cash or check when purchasing goods at their stores after discovering that some of their customers’ credit cards were compromised in a cyber attack.
URM Stores, a company based in Spokane, Wash., that owns Rosauers in Hood River and other grocery chains, warned customers this week of the situation and suggested they monitor their credit card accounts for signs of any suspicious activity.
Credit, debit, and EBT card purchases can still be made via a slower dial-up connection that was not affected by the attack, according to a press release from URM Stores CEO Ray Sprinkle.
At the Hood River location, customers on Tuesday were notified of the issue upon entering the store and offered a 10-percent discount on all items (except pharmacy and services) as a way to apologize for the inconvenience. The deal ended on Wednesday.
According to an Associated Press report, law enforcement notified URM Stores after customers of Eastern Washington banks and credit unions reported noticing unauthorized purchases on their credit cards over the past several weeks. URM Stores is believed to be the source of the breach as a large number of the compromised credit cards were used to make purchases at URM stores. Sprinkle said he was unaware of whether the breach occurred at the store level or some other point in the company’s credit card network but noted that a “majority of our stores are at risk.”
It is unknown when things will return to normal at Rosauers. Sprinkle said in a press release that URM Stores has hired “a leading computer security firm to examine our system” and is “working around the clock implementing enhanced security measures to block any further unauthorized access to our system.”
Steve Morgan, store manager of the Hood River location, said Wednesday afternoon that he couldn’t comment on the issue and directed the News to Rosauers CEO Jeff Phillips, who operates out of the company headquarters in Spokane. A public relations firm for URM Stores later returned the call and offered no additional information other than to watch the company’s website for updates on the credit card problem.
Customers with questions are asked to contact the call center URM Stores has set up to deal specifically with this issue. The center’s number is 877-237-7408 and is open Monday-Friday, 9 a.m. to 7 p.m., and Saturday from 10 a.m. to 2 p.m.