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Learn about long-term resident care

Concerned about long-term care for a loved one? “Advocacy for Residents of Care Facilities” will be presented by the Oregon Office of Long Term Care Ombudsman at public libraries in Hood River, The Dalles and Moro on Sept. 10 and 11.

Gretchen Jordan, coordinator of volunteers for the state office, will provide the program, followed by a question and answer period, to help interested persons make sound choices about long term residential care.

She will address concerns regarding residents of nursing facilities, residential care facilities, assisted living facilities and adult foster care homes.

The advocacy program will be held at the Hood River Library, 502 State St., on Tuesday, Sept. 10, at 10 a.m., and again that day at 2 p.m. at The Dalles-Wasco County Library, 722 Court St.

The program is also planned for 2 p.m. on Wednesday, Sept. 11, at the Sherman County Public-School Library, Highway 97 South, High School Loop in Moro.

The Office of the Long-Term Care Ombudsman is a free service available to residents, families, facility staff, and the general public. Ombudsmen answer questions and respond to a wide variety of resident concerns, including problems with resident care, medications, billing, lost property, meal quality, evictions, guardianships, dignity and respect, and care plans.

Complaints are investigated and resolved by staff and a cadre of trained and certified volunteer ombudsmen assigned to facilities throughout the state.

Beyond complaint investigation and resolution, ombudsmen strive to be the eyes and ears of residents and to advocate for improvements in their quality of life and quality of care.

Ombudsmen officials and volunteers also provide hundreds of free consultations each year to individuals struggling with the complexities of the long-term care system.

Created from the Older Americans Act of 1961, the Ombudsman program is in all 50 states. Oregon currently has 200 volunteers statewide who work with 10 staff. More than 10,000 visits were made to facilities last year.

The presentations at Hood River, Wasco and Sherman counties were arranged by Libraries of Eastern Oregon regional programming.

For more information, contact the Ombudsman office at info@LTCO.state.or.us or 800-522-2602 or visit www.oregon.gov/LTCO.

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